Monthly Archives: December 2016

Accessible Customer Service

Our Commitment to Providing

Accessible Customer Service

To enable our staff to better serve those with disabilities we have developed and put in place a plan that puts the customer first and lets the principles of independence, dignity, integration, and equality of opportunity guide them.

Our employees have been instructed on:

  • The Accessibility of Ontarians with Disabilities Act, 2005
  • To consider a person’s disability when communicating with them
  • What to do if a person with a disability is having difficulty accessing our organization’s goods or services
  • Allow assistive devices such as wheelchairs, walkers and oxygen tanks
  • To welcome support persons and allow service animals
  • How to use any equipment or devices we have available to assist people with providing goods or services to people with disabilities
  • Let customers know when accessible services aren’t available
  • Invite customers to provide feedback


Our Full Corporate Accessibility Plan Is Available Upon Request

If you have any concerns comments or suggestions please direct them to my attention